We want you and your pet to be happy with every order. If something isn’t right, here’s how returns and refunds work.

Your Right to Cancel and Return

If you’re shopping with us from the UK, you’re covered by the Consumer Contracts Regulations 2013. You have 14 days from the day you (or someone you nominate) receives your order to change your mind and request a return, with no reason needed. After telling us you want to return an item, you then have a further 14 days to send it back to us.

Condition of Returned Items

Items should be returned unused, in their original packaging, and in a condition suitable for resale. You may examine the item as you would in a shop, but excessive use or damage beyond that may result in a reduced refund to reflect the loss in value.

For hygiene reasons, we’re unable to accept returns on the following once opened or used:

• Grooming tools and brushes that have been used on a pet
• Food, treats, and consumable items
• Any item with a hygiene seal that has been broken

This doesn’t affect your rights if the item is faulty or not as described.

How to Request a Return

Email us at sales@haabeebee.com with your order number and the reason for return. We’ll confirm the return address and any next steps. Please don’t send items back before we’ve confirmed this with you.

Return Shipping

If you’re returning an item because you’ve changed your mind, you’re responsible for the cost of return postage. If the item is faulty, damaged on arrival, or not what you ordered, we’ll cover reasonable return shipping costs or arrange a replacement at no extra charge.

Refunds

Once we’ve received and inspected the returned item, we’ll process your refund within 14 days. Refunds are issued to the original payment method. Original delivery charges are refunded in full unless you chose a delivery option above our standard rate, in which case we refund up to the cost of standard delivery.

Faulty or Damaged Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with your order number and photos of the issue. We’ll arrange a replacement, repair, or refund, and cover any return shipping.

Contact

Sukon Pet by Haabeebee

Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong

Email: sales@haabeebee.com