1. Introduction

Welcome to Sukon Pet by Haabeebee (“we”, “our”, or “us”). We operate the website haabeebee.com, an online pet supply store delivering premium products across the UK and internationally. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site or make a purchase. Please read it carefully.

2. Information We Collect

We collect information you provide directly and data collected automatically when you use our site.

Information you provide to us:

• Name, email address, phone number, and billing/shipping address when you place an order or create an account
• Payment information (processed securely by our payment provider — we do not store your full card details)
• Account login credentials
• Messages sent via contact forms or email
• Reviews or other content you submit on the site
• Email address if you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookie data and similar tracking technologies
• Approximate location (country/region level, inferred from IP address)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Manage your account and provide customer support
• Send promotional emails, flash deal alerts, and newsletters (with your consent — you may unsubscribe at any time)
• Improve our website, product range, and overall shopping experience
• Detect, prevent, and respond to fraud or security incidents
• Comply with legal obligations under applicable law
• Analyse usage trends to personalise your experience and recommend products

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only in the following circumstances:

• Service providers: Payment processors, shipping couriers, email marketing platforms, and IT hosting providers who help us operate the site — all bound by confidentiality agreements
• Legal requirements: Where required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
• With your consent: Any other sharing will only occur with your explicit permission

5. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to enhance your experience and analyse traffic. Types of cookies we use:

• Essential cookies: Required for the site to function (e.g., shopping cart, login sessions)
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant ads and track campaign performance
• Preference cookies: Remember your settings for a more personalised experience

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain your personal data for as long as necessary:

• Order and transaction records: minimum 6 years for tax and accounting purposes
• Account information: for as long as your account is active, plus a reasonable period after closure
• Marketing preferences: until you unsubscribe or withdraw consent
• Support and enquiry records: up to 2 years

When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Restrict how we process your data in certain circumstances
• Receive your data in a portable, machine-readable format
• Object to processing based on legitimate interests or for direct marketing
• Withdraw any consent you have previously given at any time

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority (e.g., the UK Information Commissioner’s Office at ico.org.uk).

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between your browser and our site
• Secure, encrypted storage of sensitive information
• Restricted access to personal data on a need-to-know basis
• Regular security monitoring and assessments

All payment transactions are processed through PCI DSS-compliant third-party providers. We do not store your full card details on our servers. While we take every precaution, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our site may contain links to third-party websites. These have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any external site you visit.

10. Children’s Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and notify you where appropriate. Continued use of the site after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Sukon Pet by Haabeebee Email: Sunny9d@yandex.com Address: Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong